Question 1

Can I self-refer for physiotherapy or ultrasound guided injection?

Accepted Answer

Yes, you can self-refer without being referred from a GP or other health professional. You can also contact us beforehand if you have any questions before booking.

Question 2

How long is each session?

Accepted Answer

Initial physiotherapy consultations last up to 45 minutes with follow-up consultations typically 30 minutes. Injection appointments last around 45 minutes.

Question 3

Do you offer remote/virtual consultations?

Accepted Answer

Yes, we are experienced in offering remote consultations. Please contact us to request a remote consultation and we will arrange a video link.

Question 4

Do you work with private medical insurance companies?

Accepted Answer

We accept some health insurance plans. Please contact us to verify if your plan is accepted and we can guide you through the process.

Question 5

What is your cancellation policy?

Accepted Answer

We understand that your time is valuable and we hope you can appreciate our time is too. Please note our cancellation policy applies to all bookings and we require 48 hours notice if you wish to cancel or reschedule an appointment. Late cancellations or no-shows are charged in full.

Question 6

Does the clinic have wheelchair access?

Accepted Answer

There is direct step free access to the surgery from Widcombe high street and there is lift access to the treatment room on the second floor of the building.

Question 7

Is there parking available?

Accepted Answer

There is no parking available at the surgery. However, on-street parking can be found on Widcombe parade (1 hour max stay, 08:00-18:00). Claverton Street car park is a 2 minute walk and the larger Southgate car park is a 7 minute walk away.

Question 8

What conditions can be treated with corticosteroid injections?

Accepted Answer

We can perform corticosteroid injections to the following joints/conditions:

Shoulder (frozen shoulder, glenohumeral joint osteoarthritis, subacromial pain, and acromioclavicular joint osteoarthritis).
Wrist and hand (carpal tunnel, base of thumb osteoarthritis, trigger finger/thumb, and De Quervain's tenosynovitis).
Hip (trochanteric bursitis). 
Knee osteoarthritis.
Ankle and foot (ankle osteoarthritis, big toe joint osteoarthritis).

Question 9

Which patients may be suitable for hyaluronic acid injections?

Accepted Answer

Hyaluronic acid injections may be indicated for the treatment of osteoarthritis in patients who have failed to respond adequately to conservative treatment such as exercise, lifestyle changes, and simple pain medication.

Question 10

What conditions can be treated with hyaluronic acid injections?

Accepted Answer

Durolane is indicated for the treatment of knee osteoarthritis, whereas Ostenil Plus is licensed for osteoarthritis and may be used for other joints. However, the research demonstrating efficacy with hyaluronic acid injections predominantly focuses on knee osteoarthritis.

Question 11

Can I get any follow-up package appointments refunded?

Accepted Answer

Yes, we can refund any remaining appointments in a package although you will lose the discount benefit. The full price of a follow-up consultation will be deducted for each used, missed, and late cancelled appointments, and the remaining balance will be refunded.

Question 12

How do I book a follow-up package consultation?

Accepted Answer

The initial follow-up consultation will be booked when purchasing the follow-up package. The practitioner will advise you how to book a further follow-up consultation at the end of the session.

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